A brilliant system that no one uses correctly is a failed investment. We focus on the people side of technological change to ensure it delivers its full value.
Many organizations invest millions in a new HR platform, achieve a technically flawless go-live, and then wonder why the promised efficiencies never materialize. The reality is that user adoption is the ultimate measure of a project’s success. When managers revert to old spreadsheets and employees are confused by new workflows, the system is often blamed. The real failure, however, is a lack of focus on the most critical element: the people who must use the technology every day.
At The Smythe Group, we believe change management is not a "soft skill" but a core project management discipline. Our approach goes far beyond a single training session. We develop a strategic program designed to guide your team through the entire change journey—from initial awareness and understanding to full adoption and proficiency. We focus on clearly communicating the "why" behind the change, building excitement and confidence, and empowering your employees to embrace new ways of working.
We partner with you to create and execute a tailored change management plan. This includes detailed stakeholder analysis to identify champions and address resistance, a multi-channel communication plan to keep everyone informed, and a comprehensive suite of training materials—from quick reference guides and short instructional videos to hands-on workshops.
By focusing on the human side of the transition, we ensure your team feels supported and prepared, transforming potential resistance into enthusiastic adoption and maximizing the return on your technology investment.